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Systems Engineer

Systems Engineer

150 150 parkaradmin

Pune, India
Posted 3 months ago

Educational Qualification: B.S. or higher in Computer Science, Engineering

Experience: 1 years – 3 years

Location: Pune

Job Description:

Respond to requests in person, via phone, electronically

Diagnose and resolve issues

Research questions using available information resources

Advise user on appropriate action

Follow standard Service Desk procedures

Log all interactions

Redirect problems to correct resource

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Stay current with system information, changes and updates

Create and update the knowledge base articles for user and internal use

 

Mandatory Skills:

Knowledge and experience of customer service practices

Related experience and training in troubleshooting and providing help desk support

Experience with using ticketing & knowledge base systems

 

Preferred Skills:

Oral and written communication skills

Learning skills

Customer service orientation

Problem analysis

Problem-solving

Adaptability

Team interaction

Planning and organizing

Attention to detail

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