Parkar hosted its pilot meetup in Dubai, in association with AstroLabs and GraphAware on “Integration of Chatbots in Healthcare and BFSI”. This meetup was planned to enable attendees to take the right decision on onboarding the most substantial bot for their organisation.
As Gartner estimates that “consumers will manage 85% of their relationships with enterprises without ever interacting with a human.” So, the question becomes, who will they interact with? The answers lie in when companies like Google, Amazon, Facebook, IBM… spent years in research to make AI technology a commodity for everybody. Now you know why the adoption of chatbots increased tremendously in the recent years.
While it’s assumed that chatbots market is likely to reach $1.25 Billion dollars by 2025, $8 billion in cost savings is expected by 2022. Moreover, average time saving per chatbot inquiry when compared with traditional call centres is 4 plus minutes in chatbots for the banking & healthcare sectors.
But, do you really know what chatbots are? Popular frameworks that exist? What to do when your business deals with data-sensitive applications? Are your users happy to share health or financial information to the cloud? Are they even aware of that? When it comes to Voice Interfaces, how do you tackle the challenge of letting the voice of your users being processed and translated in the cloud?
In his talk, Pavel Nesterov, Co-Founder of Dubai Data Science introduced different Chatbots and its framework and Christophe, CTO at Graphaware presentedd a series of challenges for chatbots in data-sensitive businesses such as healthcare and finance. Not to stop there, some solutions that are available on the market to bring data-privacy back in the hand of your users were shared by our experts too.